Student Grievance Handling Procedures

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Frequently Asked Questions


How do I appeal a University decision?

This website provides you with procedures for appealing University decisions. Select the area of your appeal from the above drop-down menu, or go to the site map for a complete listing of these procedures.

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Within what timeframe must I make an appeal?

The timeframe in which you must make an appeal depends on the nature of your appeal. Some examples are below:

  • Appeals against a unit grade must be submitted within 15 days of the posting of the results on MyInfo.
  • Appeals against a finding of misconduct and/or the penalty must be submitted within 15 days of receiving notification of the penalty.
  • Appeals against parking/traffic infringement notices must be submitted within 14 days of receiving the notice.
  • Appeals against a decision about admission to the University must be submitted within 2 months of notification of the decision.

The deadline for appealing is specified in each procedure. Select the area of your appeal from the above drop-down menu, or go to the site map for a complete listing of these procedures.

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How long does the appeal process take?

The length of the appeal process varies depending on the type of appeal being made and the details of the particular case. For the following types of appeals, these timeframes are indicative:

  • Unit grade appeals - up to 12 weeks
  • Exclusion appeals - up to 2 weeks
  • Equity discrimination/harassment complaints/appeals - up to 1 month

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What are valid grounds for an appeal?

See Grounds for appeals and the Student Appeals Committee. Or, select an item from the above dropdown menu that best matches the area in which you want to make an appeal. If you cannot find the information you need here, email grievances@murdoch.edu.au

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At what point should I contact an outside party about my complaint or appeal?

If your complaint or appeal is about equity discrimination or harassment, you can contact an outside party at any time for assistance. Otherwise, you should exhaust the University's internal avenues of resolution first. See External Avenues for more information.

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How do I appeal a unit grade?

The procedure for appealing a unit grade is given in Assessment - Unit Grade.

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Can I ask for a re-mark?

As a student, you have the right to request an explanation of grades allocated for work completed during the semester.

Initially, you should discuss any concerns with the person who marked the work. If you are still dissatisfied and feel there are grounds for requesting that an assignment be re-marked, then you should informally discuss the matter with the Unit Co-ordinator. If the matter is not resolved at this time, you should write to the Head of School requesting, and providing justification for, a re-mark. You have the right to request re-marking of an assessment if you believe the mark received is inaccurate, or does not represent your self-assessment of its worth. Requests for re-marking must be received prior to the deadline for appeals. The Head of school will decide if a re-mark is warranted. For students who request a re-mark, the re-marked result will be the officially recorded result for that assessment item. See Assessment - Re-mark.

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Can I appeal a grade of Supplementary assessment?

It is not possible to appeal a grade of Supplementary assessment (e.g., mid-semester assessment), as that is not a final grade. In this event, you should speak to your tutor or Unit Co-ordinator. If there is no resolution, then you may appeal your unit grade after you receive your final mark (see Assessment - Unit Grade).

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Can I appeal an assignment mark during semester?

If you believe that your assignment was marked unfairly, you should see the tutor to discuss the mark. If you are dissatisfied with that, you may contact the Unit Co-ordinator. Your fall-back position is to appeal the final grade you receive at the end of semester (see Assessment - Unit Grade). However, it is best to raise your concern during the semester, as you may get useful feedback which will assist you in the other assessment work you are to do in the unit.

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Can I make an anonymous complaint?

In some cases, you can make an anonymous complaint. For example, concerns about teaching and assessment policies and procedures, or about the content or structure of an academic program can be made anonymously through the Guild of Students. Locate the procedure pertaining to your complaint on this website, then check with the recommended contacts.

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